Blue Light Card. Individually great, together unstoppable.

The role and team

Blue Light Card is the UK’s leading loyalty and discount platform supporting frontline and essential workers with access to unrivalled offers and meaningful everyday savings. We partner with organisations across healthcare, education, emergency services, and other essential industries to deliver real value to their people.

Blue Light Card Australia has been operating for 3 years, is now in an exciting period of rapid growth. Backed by the strength and success of our UK parent brand, we operate with the energy and ambition of a start-up. It’s a genuinely exciting time to join us as we grow our footprint, shape our local proposition and expand our member community.

We’re looking for a Client Success Manager to be the primary point of contact for our member organisations, owning the end-to-end experience from onboarding through long-term engagement and growth. Working closely with sales and marketing, you’ll help organisations launch successfully, drive member adoption and ensure they see real value from partnering with Blue Light Card.

What you’ll do

• Lead the onboarding of new member organisations, ensuring smooth implementation and clear plans to drive member activation

• Act as the trusted advisor and primary contact for member organisations post-sale, building strong, long-term relationships

• Develop tailored engagement and communications plans aligned to each organisation’s workforce and objectives

• Design and coordinate multi-channel campaigns including email, digital content, intranet assets and launch materials

• Monitor engagement, adoption and retention metrics, using insights to optimise performance and client outcomes

• Manage CRM workflows to support onboarding journeys, communications and lifecycle engagement

• Represent Blue Light Card at industry events and build relationships with key stakeholders and partners

What you’ll bring

• Experience in client success, account management or customer success within a B2B environment, ideally within SaaS platforms, loyalty programs, employee benefits, or HR/employee engagement solutions

• Strong understanding of marketing campaigns, communications planning, and engagement strategies

• Hands-on experience with CRM systems (e.g. HubSpot, Salesforce, or similar).

• Clear and confident communication skills, with the ability to build credibility with a range of stakeholders

• Confidence representing the business at external events and engaging with senior stakeholders

• A proactive, organised approach with the ability to manage multiple priorities effectively

• A customer-first mindset and genuine passion for delivering value

• A collaborative approach with the ability to work cross-functionally

Our culture

At Blue Light Card, our members are at the heart of everything we do, and it’s our incredible team that make it all possible. We’re all about creating a workplace where people genuinely love what they do, and where talented individuals are excited to join.

We’re a tight-knit team motivated by shared values and a collective mission to support the people who keep our communities safe. We work hard, support each other, and always make room for a bit of fun along the way! Our Sydney office, just a stone’s throw from the CBD and Central Station, is where ideas flow, snacks are plentiful, and teamwork thrives.

In the UK, we’re the leading benefits platform for the blue light community, partnering with over 18,000 brands to deliver exclusive savings. We’ve brought that same game-changing offering to Australia, supporting health professionals, law enforcement, emergency services, and teachers. Together, we’re building something amazing for our everyday heroes.

What we offer

• Hybrid working and flexible hours

• 24 days of annual leave plus your birthday off

• A company bonus scheme

• $1,000 annual contribution towards private health insurance

• $500 annual personal development growth fund

• Paid parental leave

• Casual dress code and modern office space (quiet meeting rooms, coffee, fully stocked kitchen)

• Employee assistance programme (including mental health support)

• Your very own Blue Light Card for the work you do supporting front line workers

#LI-Hybrid